terms of service
1. Purpose
C'est du nanan Co., Ltd. (hereinafter referred to as "our company") has established the "Terms of Use" (hereinafter referred to as "these Terms") in order to operate the website operated by our company (hereinafter referred to as "our site") properly and smoothly and to allow customers to use the service comfortably. In order to use this service, you must agree to these Terms.
2. Eligibility to Use We will grant eligibility to use the Service to customers who agree to these Terms and Conditions.
When using our website, customers must comply with the contents of "These Terms of Use," "Display Pursuant to the Act on Specified Commercial Transactions," and "Privacy Policy." In the unlikely event that the contents of "These Terms of Use," "Display Pursuant to the Act on Specified Commercial Transactions," or "Privacy Policy" are violated, our company reserves the right to suspend transactions with the customer or to refuse future use of our website.
4. Content of this service Customers can purchase products designated by our company on our website. When you apply to purchase products, etc. using the method specified by our company, an order confirmation email will be sent automatically. Our company will arrange for the products, etc. based on the application details, and will send you a shipping completion email when shipped. When the shipping completion email reaches you, your purchase application will be accepted, and a sales contract will be established between you and our company.
5. Product delivery will be via Sagawa Express or Yamato Transport.
Please note that we do not accept cancellations or changes to your order after it has been placed.
Shipping fees vary depending on the delivery area and order contents. Please check the official shipping fee on the checkout screen.
It will take approximately 10 days for your order to be shipped after it is placed.
If you need it urgently, please contact us before placing your order. We will do our best to accommodate you.
If no delivery date is specified, the product will be shipped as soon as it is completed.
If you choose bank transfer, your order will be processed after the transfer has been confirmed.
The earliest delivery date you can specify is 14 days after the order date. If you need it urgently, please contact us before placing your order. We will do our best to accommodate your request.
Please note that delivery may be delayed in the event of bad weather or traffic conditions.
If you are not available at the specified date and time and cannot be contacted, or if the storage period has expired, the item will be returned to our store. Please note that due to the nature of the product, we cannot offer refunds or redelivery in such cases.
As a general rule, we cannot accept returns, exchanges, cancellations, or refusals to accept items other than defective items. We are not responsible for cases such as "the item is different from what you expected, you ordered the wrong item, or you did not receive it on the specified date and time."
We take every precaution regarding the quality and delivery of our products, but in the unlikely event that you receive a defective or damaged product, an excess or shortage of products, or a different product, please contact us within 5 days of receiving the product. Please note that, as a general rule, we cannot accept exchanges if you contact us after one week.
Shipping and handling charges for returning or re-sending the product will be prepaid in the case of return or re-delivery due to customer's convenience, otherwise they will be cash on delivery.
If you refuse to receive an ordered item without a valid reason (including cases where the item is returned because the storage period at the distribution center has expired), we may charge you for the round-trip shipping costs and other damages incurred by our company as a result of your refusal to receive the item.
Furthermore, if a customer refuses to receive a product without a valid reason, we may refuse to accept future orders or immediately cancel the contract without prior notice to the customer.
7. Resale Prohibition - Regarding products purchased at stores other than ours, we strictly prohibit the use or sale of products for commercial purposes such as resale, except for transactions based on a direct contract between our company and the business. Resale of products after purchase is strictly prohibited even if they are unused and unopened.
Please refrain from buying and selling our products or using purchase services on flea market sites, flea market apps (Mercari, Rakuma, etc.), internet auctions, etc.
8. Our response to malicious nuisance behavior The following measures may be taken against malicious nuisance behavior such as "impersonation orders" or "prank orders" that use fictitious information or other people's personal information (such as name, address, phone number, etc.) without permission, "refusal to accept delivery" for personal reasons, or "unknown whereabouts" of the orderer.
Support when ordering
(1) We may contact the orderer by email or telephone to confirm the details of his/her order.
If we are unable to contact you, we may refuse your order at our discretion.
(2) Even if you place a large order, we may contact you to confirm the details of the order.
(3) Depending on your past transaction history, we may, at our discretion, refuse your order or ask you to change your payment method.
(4) If you deny the fact of an order or insist on a false report, or if the product is returned without being delivered due to your refusal to accept it for personal reasons or your prolonged absence, we may charge you separately for the product price, round-trip shipping fees, and handling fees.
Unauthorized use of credit cards When making payments by credit card, the customer shall only use credit cards in his/her own name and shall comply with the terms of a separate contract with the credit card company. If a dispute arises between the customer and the credit card company or other third party, the parties concerned shall resolve the matter between themselves, except in cases where the matter is the fault of our company, and our company shall not be held responsible in any way.
Dealing with malicious nuisances
(1) If we determine that the behavior is malicious and nuisance, we will take action such as suspending (cancelling) your order or canceling any benefits.
(2) If damage is caused to our company or a third party due to malicious nuisance behavior, we may take the following measures.
・Submit personal information, IP addresses, and other information to relevant authorities and request an investigation ・Submit a damage report to the police ・Follow legal procedures, such as a claim for damages, in the Tokyo District Court against those who have engaged in malicious nuisance behavior ・Any actions similar to those listed above that the Company deems necessary in response to malicious nuisance behavior
9. Measures for violations of prohibited matters If you violate any of the provisions of these Terms and Conditions, such as Article 5 (Prohibited Matters) or the previous article, or any other provisions separately specified by the Company, the Company may, without prior notice, suspend the use of the customer's membership ID, expel the customer, or suspend or prohibit the purchase of Company products from the Company, participation in Company campaigns, use of the Company website, etc., and the Company shall not be liable for any damages arising from such violations.
10. Prohibited Actions The following actions are prohibited when using our website:
Damaging the rights, interests, reputation, etc. of our company, other customers, or other third parties. Interfering with the operation of our website and potentially disrupting the provision of services. Ordering products without a genuine intention to purchase them. Impersonating another person to conduct transactions, or entering false information. Violating laws and regulations, or public order and good morals. Violating various terms and regulations established by our company. Any other act that our company determines to be fraudulent.
11. Disclaimer of Liability Our company will be deemed to have fulfilled its obligations regarding the delivery of products by delivering the products instructed by the customer to the address instructed by the customer.
When the Company has an obligation to notify the customer regarding the Service, the Company will fulfill that obligation by sending the notification to the address, telephone number, or email address of the user registered by the customer. The Company shall not be liable for any damages incurred by the customer as a result of the notification not reaching the user due to the customer's failure to register the customer's address, telephone number, or email address in accordance with the method specified by the Company, except in cases where such damages are attributable to the Company.
The Company does not guarantee the accuracy, completeness, usefulness, recency, appropriateness, reliability, operability, etc. of the contents of the Company's website or the information that customers obtain through the Company's website. The Company shall not be liable for any damages incurred by users or third parties due to said information.
The websites or pages to which our site links are provided for informational purposes only, and we have not reviewed the content of these websites or pages. We make no representations or warranties about, and are not responsible for, the content of websites or pages that link to or from our site. Therefore, we are not liable for any damage, loss or other disadvantage that may occur as a result of linking to a website or any location linked to our site.
The Company does not provide any guarantee to customers regarding the quality or performance of the Company Site, etc. Furthermore, the Company shall not be liable to customers for the suspension, interruption, or defect of the Company Site, etc., or for any loss or damage arising from or related thereto (including the loss of input data for any reason).
We do not guarantee that you will not suffer damage from harmful programs such as computer viruses when using our website.
The Company shall not be liable for any damages suffered by users arising from or in connection with the use of the Company Site, etc.
The Company shall not be liable for any damages caused by the customer to other users or third parties arising from or in connection with the customer's use of the Service, or for any damages caused by a third party to the customer or user arising from or in connection with the third party's viewing of the Service, or for any disputes between the customer and other users or third parties.
The scope of the obligation to compensate for damages in the event that the Company inflicts damages on the Customer in relation to the Service due to reasons attributable to the Company shall be limited to the total amount of fees received from the Customer in relation to the Service, and shall be limited to ordinary damages directly incurred by the Customer as a result of the use of the Service (not including incidental damages, special damages, lost profits, and other indirect damages, regardless of whether they were foreseeable or not), except in cases where the occurrence of such damages is due to the Company's willful misconduct or gross negligence.
We reserve the right to change or discontinue all or part of the services on our website at any time, and shall not be liable for any damages incurred by customers as a result thereof, except in cases where such damages are due to our intentional or negligent acts.
Please note that packaging specifications and product appearance may change without notice .
12. Revision of Regulations The Company may revise the "Terms of Use," "Notification Pursuant to the Act on Specified Commercial Transactions," and "Privacy Policy" (collectively, the "Terms of Use, etc.") if either (1) or (2) below is satisfied.
When the changes to these Terms and Conditions etc. are in the general interest of customers.
When the change to these Terms and Conditions does not contradict the purpose of the contract and is reasonable in light of circumstances such as the need for the change and the appropriateness of the content after the change.
Regarding any changes to these Terms, etc., the Company will publish on its website the fact that these Terms, etc. will be changed, the content of the changed Terms, etc., and the effective date of the changes at least one week prior to the effective date of the changes. If you use our website after the effective date of the changed Terms, etc., you will be deemed to have agreed to the changes to these Terms, etc.
13. Revision of Service If any of the following circumstances apply, the Company may suspend or interrupt all or part of the use of the Service by all or some of the Customers without prior notice to the Customers.
(1) When it is necessary to carry out regular inspection or maintenance work on the computer system related to the Service or when it is necessary to carry out emergency inspection or maintenance work following the detection of an abnormality
(2) When a computer, communication line, etc. is stopped due to an accident
(3) If the operation of the Service becomes impossible due to force majeure
(4) When investigating unauthorized use of accounts and passwords
(5) When the Company determines that it is necessary to conduct an investigation pursuant to laws, regulations, or the Company's rules, etc.
(6) If the Company determines that it is impossible or extremely difficult to continue providing the Service due to changes in laws, regulations, social conditions, or other circumstances.
(7) Any other case in which the Company determines that suspension or interruption is necessary. The Company shall not be liable for any damage suffered by the customer arising from or in connection with any measures taken by the Company pursuant to this Article.
14. Copyright The copyright of all information and images provided on this website belongs to our company or the information provider. Unauthorized reproduction of information and images is prohibited.
15. Exclusion of Anti-Social Forces If our company finds that a person purchasing or attempting to purchase products is a gang, a gang member, a gang associate member, a company related to a gang, a corporate racketeer or other such social movement fraudster, a specialized intelligence gang, or another person equivalent to these (hereinafter referred to as "Gang Member, etc."), or that the company falls under any of the following items, it has the right to refuse the order or immediately cancel the contract without prior notice.
Having a relationship that is deemed to give control over management to a member of a criminal organization or other such entity.
Having a relationship that is deemed to give a substantial involvement of a gang member or other such person in the management of the company.
Having a relationship that is deemed to be an inappropriate use of a member of a criminal organization, etc., for the purpose of obtaining wrongful benefits for oneself or a third party, or for the purpose of causing damage to a third party.
Having a relationship that is deemed to be involved in providing funds, etc., or convenience to members of organized crime groups, etc.
Those substantially involved in the management of the company have socially reprehensible relationships with members of organized crime groups or the like.
16. Any other relationship between you and our company shall be governed by the laws of Japan.
In the unlikely event that a dispute arises between you and our company, both parties will endeavor in good faith to resolve it; however, if litigation becomes unavoidable, the Tokyo District Court shall be the court of first instance with exclusive jurisdiction.
Oita main store / Tokyo store
